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Two Los Angeles Housing Department monitoring reports, 2023–2024 and 2024–2025, document deficiencies in sampled APLA-direct Housing Specialist files while formally recording no findings or concerns.
LAHD recorded significant gaps in services and/or case notes. The report attributed the gaps to a database transfer issue and required updated policies and procedures by June 30, 2024.
LAHD documented missing or incomplete information; five participants had lost contact with their Housing Specialist before file completion. The report also attributed Crisis and Transitional Housing underreporting to incomplete database configuration. LAHD recorded no findings or concerns and required no action.
Why did the later report state “There are no prior issues to report” following the prior file deficiencies and required policy updates? What documented follow-up resolved those concerns? How did LAHD evaluate performance when it acknowledged that Crisis and Transitional Housing enrollment was underreported?
View the source-linked findings dashboard or read HAA's monitoring-record analysis. Download the redacted source reports: 2023–2024 LAHD monitoring report (PDF) and 2024–2025 LAHD monitoring report (PDF). The original reports are retained separately in the archive.
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